Wireless Automower® FAQs

Automower® iQ Series supports Firmware Over The Air (FOTA) technology, which allows you to update the firmware yourself. When a new firmware update is available, you will receive a notification in the Automower® Connect app. Simply follow the on-screen instructions to complete the update.

Your Automower® iQ Series is equipped with the ability to set a maintenance point at any destination within your work area. The maintenance point allows your to send your mower to a point around your yard that is convenient for you to complete routine maintenance. This is helpful so you do not need to carry or AppDrive your mower to a particular point each time. Most people choose to have the maintenance point outside of their garage or shed, or near their hose for easy cleaning and maintenance. To make a maintenance point, drive the Automower and add a waypoint where you want your maintenance spot. Then, add waypoints to make the transport path back to the docking station. Do not make sharp angles back to the charging station. It is best to use more waypoints and create a curve to create the transport path back to the charging station. Put the last waypoint at an angle of 45 degrees seen from the docking station. Then save the maintenance point to automatically connect the last waypoint to the docking point. 

To change the email address or password used for logging in to Automower® Connect, select More > Account > User ID in the Automower® Connect app and update your email address and password. Note that changing the credentials for your Husqvarna account changes the credentials for all Husqvarna services you have registered for using that account, such as Automower® Connect, Husqvarna Connect, Husqvarna Fleet Services™, My Pages and product registration.

To connect to your product using Bluetooth, your Husqvarna app, such as Automower® Connect or Husqvarna Connect, needs to access Bluetooth (iPhone and Android) and location services (Android only).
Check the following before trying to connect using Bluetooth:
For iPhone
Check that Bluetooth is enabled on your phone: Turn on Bluetooth.
Check that you have enabled Bluetooth access for the app:
Tap on Settings.
Select the app.
Turn on Bluetooth.
For Android
Check that location access is enabled for your phone: Turn on location access for your phone.
Check that location access is enabled for the app: Turn on location access for the app.
Check that Bluetooth is enabled in your phone settings: Turn on Bluetooth.

If you press the STOP button on your Automower® robotic lawn mower without entering a PIN code, the alarm is activated and the message Alarm! Mower stopped is displayed. This is a security feature designed to protect your device from unauthorized use. To deactivate the alarm, simply enter your PIN code. If you prefer not to have the alarm triggered when pressing the STOP button, you can adjust the security settings on your device.

The message Lifted or Alarm! Mower lifted is displayed when the lift sensors have been activated and caused the product to stop.
Common causes:
- The product has been lifted manually (intentionally carried around or moved).
- The product has run onto a spade, toy, tree branch or apple.
- The product has run onto a part of your lawn that needs to be protected by an island (for example tree roots or a trampoline).

A solid red light on the charging station of your Automower® robotic lawn mower means that there is a defective circuit board in the charging station or the power supply is incorrect. - Make sure that the low voltage cable is not damaged. If damaged, replace it. - If the cable is not damaged, an authorized service technician needs to investigate the fault. Contact your local dealer for assistance.

The error message No drive is displayed, for example, when the Automower® robotic lawn mower wheels are spinning but the product does not get anywhere.
Common causes:
The product is stuck in a hole or behind an obstacle. Rectify the reason for the lack of drive.
The work area includes a slope that is too steep (outside the specification of the product).
The work area includes a slope that is slippery due to wet grass. Allow the cutting area to dry some before resuming cutting.
The guide wire leading the product up a slope is not installed diagonally.
Our Product Assistant can help you find the solution for your specific problem.

The message Wheel motor blocked typically appears when grass or another object has become entangled around the drive wheel.
Follow these steps to troubleshoot and resolve the issue:
Turn off the product.
Clean the wheels and around the wheels.
Restart the product.

This message indicates that there is an imbalance that is vibrating the cutting blade disc. This most commonly occurs when a blade falls off, is removed, or an extra blade is added. If the mower continues to operate with this error, it can cause damage to the cutting system. Make sure that the blades and screws on the mower are now damaged or worn. Make sure that all blades are correctly installed and that there is only one blade attached to each position on the disc. 

The message Wheel drive problem, right/left typically appears when grass or another object has become entangled around the drive wheel.
Follow these steps to troubleshoot and resolve the issue:
Turn off the product.
Clean the wheels and around the wheels.
Restart the product.

The message Alarm! Outside GeoFence is displayed when the Automower® robotic lawn mower is moved outside its designated GeoFence. This may occur if the mower is stolen or transported to a dealer for winter storage. To avoid triggering the alarm, remember to turn off the GeoFence before intentionally moving the product outside the work area.
However, the message can also be displayed when the product is inside the work area. Here are some common causes:
GeoFence settings: The GeoFence settings need to be adjusted (radius and sensitivity).
GeoFence center point: The current center point of the GeoFence needs to be reset. This can be the case in parts of the work area where the GPS signal is weak or inconsistent.

The message Destination not reachable may indicate issues with the creation of transport paths or stay-out zones.
Common causes:
A stay-out zone is preventing the mower from reaching a section of the work area. Ensure that no work area is located behind a stay-out zone and making it unreachable for the mower.
The creation of a stay-out zone has resulted in a passage that is too narrow for the mower. Passages must be a minimum of 1 m/3.3 ft wide.
A stay-out zone overlaps with a transport path and prevents the mower from following the transport path. Ensure that stay-out zones and transport paths do not overlap.
The final waypoint of the transport path is placed between the charging station and the docking point. The mower therefore cannot reach the charging station. Ensure that the last waypoint is placed in front of the docking point, creating a straight line for the mower to enter the charging station.
The corridor width for the transport path is less than 2 m/7 ft. Depending on the shape or design of the lawn, a transport path narrower than 2 m/7 ft may prevent the mower from following the transport path and reaching its destination. Set the corridor width for the transport path to a minimum of 2–5 m/7–16 ft.
Important:
Transport paths have to be created, starting from the work area in the direction of the charging station docking point.
A separate transport path has to be created for each work area. One transport path connecting different work areas will not work.

The error message Upside down is displayed when the inclination sensor is registering a value that is too high for safe operation.
Common causes:
The product is leaning too much or has turned over.
The product has been lifted during operation.
The work area includes a slope that is too steep (outside the specification of the product) and needs to be fenced off. Move the boundary wire or create an island around it.

This message will occur when changing the cut height between work areas. The error can be caused by grass or other objects being wound around the cutting height adjustment or between the blade disc and chassis. To correct the error, examine the blade disc and the bellows around the cutting height adjustment and remove any grass or other objects that may have gotten stuck.

The message Charging station blocked is displayed, for example, when the contact between the charging strips and contact strips is poor and the product has made a number of attempts to charge.
Common causes:
Objects are blocking the way into the charging station, for example leaves or toys.
The charging station is not installed on a flat area.
The contact plates and the charging strips needs polishing to remove oxidation.

This message can occur for a variety of different reasons such as the product slipped due to an obstacle, wet grass, or the transport path slope is too steep. If the error occurs infrequently, check the mower at the time and either remove the obstacle or wait for the grass to dry out. If the error is recurring, you made need to recreate your transport path to that zone using a more level area. 

This message indicates that the mower has been involved in a collision. If this error continues to persist, it may be caused by the body of the product not be able to move freely around on the chassis. To correct this issue, examine the body of the product and check that the cover is installed correctly and there is not dirt, debris, or other unwanted material blocking it from being able to move freely. If no apparent blockage exists, please contact your authorized Automower® dealer or contact our dedicated customer support line. 

Your Automower® comes with two power supplies and two low voltage cable wires. The low voltage cable wires can physically be interchanged and if into each power supply, but they will NOT work to provide power. It is important to keep each low voltage cable wire with the applicable power supply.