Frequently asked support questions (FAQs)

Please visit our where to buy and store locator to find a Husqvarna dealer nearest you:

>Husqvarna Store Locator

You can narrow your search and filter the dealers list by the following four categories:

National/Regional Retailers - Independent dealers and retail partners who offer Husqvarna products and services.

Servicing locations - Independent dealers who service and repair Husqvarna products.

Crown dealers - Total Husqvarna brand experience with sales, parts and service. 

Automower® locations - Automower® robotic lawn mower sales, parts and service. 

Husqvarna Group Wheeled products will have a 13-digit serial number (example: 082524B0011613) The first 6 digits are the production date 08/25/24.  Husqvarna Group Handheld will normally have 11-digit serial numbers (example: 2022 1802338)  2022 is the production year and the following  2-digits signify the production week of 18.  Always document your equipment serial numbers. Refer to the below link for a more comprehensive explanation of serial number formats.    

Our warranty clearly states that if a part is manufactured incorrectly or if it is assembled incorrectly, that we will cover the cost of repairing.  Maintenance and wear items, such as filters, tires, belts, etc. are generally not covered.

Visit this link in order to register your Husqvarna product:

> Husqvarna Online Product Registration

After you've successfully submitted your registration, you will receive an email confirmation which contains links to how-to videos, owner's manuals plus other important support information.

Common causes for "loss of drive" in walk behind mowers and solution tips:

1. The drive belt is worn, to correct, replace the drive belt.

2. The drive belt has come off of pulley and needs to be reinstalled correctly.

3. The drive cable has become loose or broken and needs to be replaced.

4. Grass cuttings and trash are in the "drive wheel area" and need to be cleaned out to "free drive" wheels.                                                                                            
To clean:
First remove the hubcaps, locknuts and washers to take wheels off of wheel adjusters, next clean out any trash or grass cuttings from inside the dust cover, pinion and drive wheel gear teeth, then reinstall wheels.

5. Over time, the drive control system may become “loose”, resulting in decreased speed. There is a turnbuckle on the under side of the drive control housing that can be adjusted increasing tension on the drive cable.

If loss of drive can not be adjusted out, please contact your local authorized service center.

The hourmeter may gain time if the key is left in the ON position even if the unit is not running. For example you may have run out of fuel and forgot to turn the key off while you went after more fuel, or while getting off of the machine after using it you may have accidentally hit the key and turned it to the ON position. We suggest you remove the key when you are finished with the mower.

The hourmeter, like a car odomometer, can not be reset or turned back. The only options are to make notes of what the correct hour(s) should be or to replace the hourmeter, this is not a warranty failure.

Please refer to your operators manual for proper fuel handling precautions.

Proper fuel mixing tips:

1. Always mix the gasoline and oil in a clean container intended for fuel.
2. Always start by filling half the amount of the gasoline to be used, add the entire amount of oil, mix (agitate) the fuel mixture, add the remaining amount of gasoline.
3. Do not mix more than one month's supply of fuel at a time.
4. Mix (agitate) the fuel mixture thoroughly before filling the machine's fuel tank.
5. Mix to the correct ratio as specified by the manufacturer.

To find the fuel mix ratio please refer to your operator's manual. You may also view or save an electronic copy of the manual at https://www.husqvarna.com/us/

Ethanol fuel, or ethyl alcohol, is an alcohol additive that is commonly used in nearly all gasoline in the United States. It is derived from renewable sources such as corn, sugar cane and wheat. If you buy your gas at a gas station in the U.S. then more than likely what you are buying contains corn-based ethanol.

This gas, composed of 90% gasoline and 10% Ethanol, is sometimes referred to as E10.

Nearly all gasoline sold in the United States contains Ethanol even if there is not a declaration of ethanol on the pump.

Please refer to you operators manual for guidance.

If your battery is to weak to start the engine, it should be recharged. (See operators manual for directions on charging the battery).

If "jumper cables" are used for emergency starting, follow this procedure:

IMPORTANT: YOUR TRACTOR IS EQUIPPED WITH A 12 VOLT SYSTEM. THE OTHER VEHICLE MUST ALSO BE A 12 VOLT SYSTEM.

TO ATTACH JUMPER CABLES -

1. Connect one end of the RED cable to the POSITIVE (+) terminal of each battery, make sure these do not come in contact with ground.

2. Connect one end of the BLACK cable to the NEGATIVE (-) terminal of the fully charged battery.

3. Connect the remaining end of the BLACK cable to the chassis away from the fuel tank and battery.

TO REMOVE CABLES, REVERSE THE ORDER.

The oil change warning will display every 50 hours and cannot be reset manually. Your tractor will automatically reset the change oil warning after approximately 2-3 hours of use. This warning will not interfere with the normal operation of your tractor.

It is recommended that you have the mower deck inspected and leveled by an authorized service center.

To level the mower deck please consult the operators manual.

Start by correctly inflating the tires to recommended pressures.

Place mower on a flat surface, turn engine off, remove the key and allow to cool for at least 15 minutes.

Using a thick heavy gloved hand turn the blades so that they are in the widest position (side to side), place the mower deck in the most used cutting position, measure from the flat surface to the blade tip, repeat on the other side and compare the readings. Adjust the side to side linkages first to obtain a measurement to with in 1/8". Then using a thick heavy gloved hand turn the blades forward and rearward determine the forward most blade and measure form the flat surface to the tip of the blade now determine the most rearward blade, measure from the flat surface to the tip of the blade. Compare the readings the front should be 1/8 to 1/2 inch lower in front, most of the time we prefer 1/4 to 3/8 but this can vary slightly due to model and deck design. Make necessary adjustments to gain correct pitch of the mower deck. Repeat the side to side level adjustment once the front to back pitch has been set, if adjustments are made repeat front to back pitch adjustments.

Make test cuts in same direction side by side.

Gasoline that is 89 octane or higher is specifically recommended in engines that are two stroke and air cooled. Gasoline may contain a MAXIMUM of 10% Ethanol. Two stroke air cooled engines are approved to use a 87 octane rated clean gasoline in emergency situations.

Alternative fuels, such as E-15 (15% ethanol), E-20 (20% ethanol), E-85 (85% ethanol) are NOT classified as gasoline and are NOT approved for use in outdoor power equipment engines.

The blade's curved wing should point towards the bottom of the deck. The smooth side of the blade should point towards the grass.

Hydrostatic transmissions use oil, under pressure, to provide movement for the tractor. The fluid is pressurized with a pump inside the transmission. If any air is in the fluid, the pump will try to pressurize air. This condition is known as cavitation, and is detrimental to the pump since it allows the pump top operate dry. When the pump cavitates it is not pressurizing any fluid, so the transmission is not able to provide the movement needed.

If your mower is new, or has been stored for a long period (longer than 2 months) the transmission needs to be purged before use. Also, if you experience loss of drive, or slower response, then the transmission should be purged first.

The following procedure will remove trapped air inside the transmission(s).

IMPORTANT: SHOULD YOUR TRANSMISSION REQUIRE REMOVAL FOR SERVICE OR REPLACEMENT, IT SHOULD BE PURGED AFTER REINSTALLATION BEFORE OPERATING THE TRACTOR.

Step 1- Place the rear of the mower safely onto jackstands on a level surface with engine off and parking brake set.

Step 2- Disengage transmission by placing freewheel control, located at the back of the frame, in the freewheeling position.

NOTE: Mowers with separate pumps and wheel motors the freewheel are activated by turning the bypass valves, one on each pump, two full turns. The oil reservoir needs to be filled to the specifications listed in the owners manual before starting the purge procedure. 

Step 3- Sitting in the operators seat(riders), start engine. After the engine is running, move throttle control to slow position. With motion control levers in neutral (N) position, slowly disengage clutch/brake pedal.

Step 4-Move motion control levers to full forward position and hold for five (5) seconds. Move levers to full reverse position and hold for five (5) seconds. Repeat this procedure three (3) times.

NOTE: During this procedure there may be some movement of the drive wheels, but they are not under load. The air is being removed from hydraulic drive system.

Step 5-Move motion control levers to neutral (N) position. Shutoff engine and set parking brake. Check and add oil as needed for units with an oil reservoir.

Step 6-Engage transmission by placing freewheel control into driving position, or by closing the bypass valves on the pumps.

Step 7-Sitting in the operators seat, start engine. After the engine is running, move throttle control to full speed. With motion control levers in neutral (N) position, slowly disengage clutch/brake pedal.

Step 8-Slowly move motion control levers forward, after the tractor moves approximately five (5) feet, slowly move motion control levers to reverse position.
After the mower moves approximately five (5) feet return the motion control levers to the neutral (N) position. Repeat this procedure with the motion control levers three (3) times.

Step 9-Your mower is now purged and now ready for normal operation.

For further information or assistance, we recommend contacting your local authorized service center.

Please review your operators manual for detailed information on purging your transmission.

To ensure proper operation and performance, it is recommend that the transmission be purged before operating
tractor for the first time. This procedure will remove any trapped air inside the transmission which may have developed during shipping of your tractor.

IMPORTANT: SHOULD YOUR TRANSMISSION REQUIRE REMOVAL FOR SERVICE OR REPLACEMENT, IT SHOULD BE PURGED AFTER REINSTALLATION BEFORE OPERATING THE TRACTOR.

1. Place tractor safely on a level surface - that is clear and open - with engine off and parking brake set.
2. Disengage transmission by placing freewheel control in freewheeling position (See “TO TRANSPORT” in
this section of manual).
3. Sitting in the tractor seat, start engine. After the engine is running, move throttle control to slow position. With
motion control lever in neutral position, slowly disengage clutch / brake pedal.

CAUTION: At any time during step 4 there may be movement of the drive wheels.

4. Move motion control lever to full forward position and hold for five (5) seconds. Move lever to full reverse position and hold for five (5) seconds. Repeat this procedure three (3) times.
5. Move motion control lever to neutral position. Shutoff engine and set parking brake.
6. Engage transmission by placing freewheel control in engaged position (See “TO TRANSPORT” in this section of manual).
7. Sitting in the tractor seat, start engine. After the engine is running, move throttle control to half (1/2) speed. With motion control lever in neutral position, slowly disengage clutch/brake pedal.
8. Slowly move motion control lever forward, after the tractor moves approximately five (5) feet, slowly move motion control lever to reverse position. After the tractor moves approximately five (5) feet return the motion control lever to the neutral position. Repeat this procedure with the motion control lever three (3) times.

Your transmission is now purged and now ready for normal operation.

This most commonly is a result of a dull chain and exerting to much pressure on the bar and chain trying to make the chain saw cut.

This could also be either a lack of bar and chain oil ( tank empty, restricted oiler hole ) or an inferior type of oil that is being slung off the chain and not lubricating.

A properly sharpened chain will require little pressure be applied to have it cut correctly.

This is generally caused by one side of the chain becoming dull or damaged.

Your owners manual will guide you on how to properly sharpen your chain.

If your chain is badly dulled you may need to consult your local authorized servicing dealer to have them sharpen it or replace it.

Your operator’s manual outlines general maintenance instructions, giving critical attention to essential parts of the saw, these tips can minimize problems and assist in efficient and safe operating condition.

An effective maintenance program should also include scheduled maintenance visits and a product support relationship with your local authorized service center.

Important! Before operating your chainsaw, be sure that you review the Chainsaw Operator and Safety Manuals thoroughly. These manuals include safety warnings, the machines safety features and their functions, safe starting techniques, in addition to inspection and maintenance requirements that will assist in extending the machines life span.

Also note, all maintenance items described in this section have supporting diagrams located in your Product Operator’s manual.

Husqvarna does not recommend sharpening a blade. A new blade is precision designed and manufactured for excellent quality of cut and balance. Please refer to the Maintenance section of your Owner's Manual for Blade removal and reinstallation.

However, the lawnmower's blade can be sharpened with a file or on a grinding wheel. First, remove the blade. Do not sharpen the blade while it is on the mower. The blade must also be balanced before reinstalling. To check blade balance, drive a nail into a beam or wall. Leave about one inch of the straight nail exposed. Place center hole of blade over the nail head, if blade is balanced, it should remain in a horizontal position. If either end of the blade moves downward, sharpen the heavy end until the blade is balanced.

 An unbalanced blade will cause eventual damage to lawn mower or engine.

There are different circumstances to a mower not starting.

Does the engine turn over, but does not start?

This is normally associated with the lack of incoming air or fuel not reaching the engine.

Check to ensure that there is fresh, clean fuel in the fuel tank. Also check the fuel filter, because a clogged fuel filter will prevent the engine from obtaining adequate fuel supply.

Check the air filter to ensure that it is not clogged or dirty. The quick way to check an air filter is hold it to a light, if you can not see light on the other side of the filter then it needs to be replaced.

If this is the first time the engine has been started today make sure the choke is engaged. The choke is used to limit the amount of incoming air into the engine to assist with cold starts.

If the engine has been started the choke needs to be off. Attempting to start a warm engine with the choke on will cause excessive fuel to enter the cylinder and flood the engine. If the engine is flooded put the throttle control to full throttle (making sure that you do not put the control into the choke detent if the unit has the choke and throttle on the same control) and crank the engine over. This will push out the excess fuel and allow the engine to start.

The engine does not turn over:

When key switch is turned to the start position battery voltage is sent to the starter through the key switch and then the solenoid. If the battery is weak it will not have enough voltage to engage the solenoid or turn over the starter motor. 

Check the battery for adequate voltage, voltage should be no less than 12 volts DC.

If the battery voltage checks good the next possible issue is the main 20A fuse. The fuse is located under the dash on most tractors. When this fuse blows it severs the connection of the battery to the tractor.

If further assistance is needed, we recommend you contact your nearest authorized service center.

Typically we recommend a break in period of 6-10 tanks of fuel. During this period the engine should not be allowed to run at high RPMs for extended periods of time.

Also recommend after you have used 6-10 tanks of fuel you take the unit into your local authorized servicing dealer to have the carburetor readjusted for optimum performance.

Riding mowers use a 12 volt electrical system. The battery should have 12.6 volts when fully charged and in good condition.

For best results and performance use Husqvarna two-stroke engine oil, which is specially formulated for Husqvarna air-cooled two-stroke engines.

Husqvarna HP and XP+ Professional Performance 2-stroke engine oil - For the most demanding applications.

When using two-stroke oil, the gasoline to oil mix ratio is 50:1 (1-gallon of gasoline to 2.6 oz of Husqvarna HP Oil ) (2-Gallons of gasoline to  5.2 oz of Husqvarna HP Oil) (2.5 gallons of gasoline to 6.4 oz of Husqvarna HP Oil) (5-gallons of gasoline to 12.8 oz of Husqvarna HP Oil)  (Husqvarna also offers ethanol-free 50:1 XP+ Pre-Mix Fuel+Oil)     

Other pre measured and bulk oil capacities are available from your local Husqvarna Dealer. Never use two-stroke oil intended for water-cooled engines, sometimes referred to as outboard motor oil (rated TWC).

Husqvarna Oil Guard Premium 2-stroke oil - This oil is specially formulated for Husqvarna Oil Guard 2-stroke engines. This is a synthetic blend designed for tough professional usage. This is the only oil that will correctly run in the Husqvarna Oil Guard equipped engines.

Please review the operators manual for instructions on how to release the transmission so that you can roll the unit by hand.

If this is a tractor style with a hydrostatic transmission, there is a single lever that allows you to activate the dump valve, thereby allowing you to push the tractor.

If this is a "Z" style mower with hydrostatic drive system there will be two releases that will need to be activated before you will be able to roll the unit.

NEVER attempt to TOW the unit, major transmission damage will occur.

Refer to the transport section of your Owners Manual for your particular unit.

No, two stroke chain saws are designed to be run on a specified mixture as stated in the operators manual when using the manufacturers recommended two stroke oils.

Using excessive oil in the fuel / oil mix can cause harmful carbon deposits to buildup in your two stroke trimmer's engine. An incomplete burn in the combustion chamber will lead to a restricted muffler, spark arrestor and fouled spark plug.

The fabricated mower deck is typically built from heavier plate steel and is a welded mower deck.

The stamped mower deck is typically lighter and the mower deck shell is formed by large molds and presses.

Both types can have advantages, fabricated decks are more often used in commercial applications and will have superior rigidity; the stamped mower decks frequently have better air flow, and are more flexible in their capabilities.

Dripping oil from the exhaust is an indication of several things that could be going on.

Most commonly either the fuel is stale or mixed incorrectly or incorrect oil.

Next is maintenance of the unit, air filter restricted, spark arrestor, carburetor adjustment.

Improper use of the equipment not running at WOT (Wide Open Throttle) or overloading (Lugging) of the unit.

Engine related failures such as low compression or incomplete ignition.

Check with the owners manual or contact an authorized servicing dealer in your area for information.

When using two-stroke oil the gasoline to oil mix ratio is 50:1 (1-gallon of gasoline to 2.6 oz of Husqvarna HP Oil ) (2-Gallons of gasoline to 5.2 oz of Husqvarna HP Oil) (2.5 gallons of gasoline to 6.4 oz of Husqvarna HP Oil) (5-gallons of gasoline to 12.8 oz of Husqvarna HP Oil) (Husqvarna also offers ethanol-free 50:1 XP+ Pre-Mix Fuel+Oil) Other pre measured and bulk oil capacities are available from your local Husqvarna Dealer. Never use two-stroke oil intended for water-cooled engines, sometimes referred to as outboard motor oil (rated TWC).

NO, outboard two stroke motor oil designed for water cooled engines does not provide the needed protection or lubrication for two stroke air cooled engines.

A bypass lever is located on the back of the frame, pull out on the lever to move the mower and push it back in before mowing.  Refer to the transport section of your Owners Manual for your particular unit.

Typically mowers have been offered in two ways over the years. If the blades are engaged and you shift to reverse the mower is designed to either shut off the blades or the engine. Some units have ROS, this is an additional position on the key switch that can be activated if the operator feels the need to mow in reverse.

Blade bolts should always be torqued to the proper range. For the 7/16 GR 8 bolts (5/8" wrench) used on some mowers, torque to 45-55 ft lbs. Please use the factory bolt because there must be a recessed area in the washer. For the 3/8 x 24 GR 8 bolts (9/16" wrench) used on other tractors, torque to 30-40 ft lbs.

Your warranty is based on your date of purchase that's on your sales receipt.

May we suggest that you contact your bank or the place of purchase, to see if they can produce a copy of the sales transaction.

The receipt is all you have to determine warranty coverage, and without it, no warranty repair can be offered.

You may take your mower to any manufacturer authorized service center of the brand you have for evaluation, repair and warranty consideration.

Make sure to take a copy of your dated sales receipt.

Husqvarna Group Wheeled products will have a 13-digit serial number (example: 082524B0011613) The first 6 digits are the production date 08/25/24.  Husqvarna Group Handheld will normally have 11-digit serial numbers (example: 2022 1802338)  2022 is the production year and the following  2-digits signify the production week of 18.  Always document your equipment serial numbers.    Refer to the below link for a more comprehensive explanation of serial number formats.    

Your warranty is based on your date of purchase that's on your sales receipt.

Our suggestion is to contact your bank or the place of purchase, to see if they can produce a copy of the sales transaction.

The receipt is all you have to determine warranty coverage, and without it, no warranty repair can be offered.