Troubleshooting satellite connection and internet coverage issues in EPOS™ wire free installations
Solutions for satellite signal issues for EPOS installations with a local reference station or via the Husqvarna Cloud
| Error message | Causes | Solutions |
|---|---|---|
No accurate position from satellites | Weak satellite signal to the mower |
|
| No accurate position from satellites | Temporarily weak satellite signal |
|
| No accurate position from satellites | Weak satellite signal to the reference station |
|
Searching for satellites | Weak satellite signal to the mower |
|
| Searching for satellites | Weak satellite signal to the reference station |
|
Solutions for internet coverage issues for EPOS installations via the Husqvarna Cloud
| Error message | Causes | Solutions |
|---|---|---|
No correction data available(Automower® NERA 400 series) | Poor Wi-Fi or mobile coverage |
|
No correction data available(Automower® NERA 300 series) | Poor Wi-Fi coverage |
|
Tips to check Wi-Fi and mobile network coverage in your lawn
With your smartphone
A smartphone can be used to first check the Wi-Fi reception quality in the lawn. The phone should indicate at least two bars in order for the robotic lawn mower to operate reliably. Note, that since the mower and the smartphone may use different mobile technologies and networks for connectivity, the phone’s indication may not be reliable.
With the mower’s display
Drive your robotic lawn mower with the appDrive across your lawn to test the Wi-Fi and mobile network coverage. The mower display should indicate at least two bars in order to ensure reliable operation when using EPOS via the Husqvarna Cloud.
With the Automower® Connect app
Once EPOS via the Husqvarna Cloud is enabled in the Automower® Connect app, the reception quality of the correction data is also indicated in the app. The cloud icon should show at least two bars in order to ensure reliable operation.
Correct installation is key: EPOS installation guidelines
Charging station placement
- Place the charging station near a power outlet.
- Maintain at least 6 m/20 ft of free space with a clear view of the sky in front of the charging station (C).
- Position the charging station (A) so that the docking point (B) has an unimpeded view of the sky. The docking point (B) is where the mower stops after leaving the charging station.
Reference station installation
To ensure thereference station is correctly installed, check the following:
- Full sky view: Ensure the reference station has a clear view of the sky (minimum 135 degrees).
- Minimum height: Install the reference station at a height of at least 2 m/6.5 ft.
- Distance to the robotic lawn mower: The distance between the reference station and the robotic lawn mower should be less than 100 m/330 ft. Be aware that objects in between can reduce this distance.
- Wall installation: You can mount the reference station on a post or a wall. If installing on a wall, ensure the top of the reference station is above the wall.
- Interference: Check for metal objects that may be interfering with the reference station's signal.
Find specific troubleshooting tips for Reference station communication problems here.
Narrow passages
In passages narrower than 4 metres with elevated objects on either side, such as buildings, hedges or trees, the following options are available:
- Use Support by wire , or
- Create a transport path so that the mower can pass through. The mower will not mow the transport path.
Trees close to the boundary
If the distance between the crown of the tree and the boundary is less than 4 metres, this may obscure the satellite signals, causing the mower to stop. Consider the following:
- Use Support by wire , or
- Create a stay-out zone to exclude this area.
L-shaped elevated objects
L-shaped buildings can block satellite signals, which can affect the mower’s performance in this area. Consider the following:
- Use Support by wire , or
- Place the virtual boundary at least 1.5 meters away from the building.
Our step-by-step guide provides detailed instructions for the wire free installation of your Automower® robotic lawn mower.
