CEORA™ HyperCare
With CEORA™ HyperCare, experts at Husqvarna will supply you and your team with training, blade changes and maintenance that will help you work efficiently with Husqvarna CEORA™. The service includes pre installation visit for planning and optimisation, on- site installation with instructions and training, and follow-up visits during the first month. Ultimately, we want to facilitate a long-lasting partnership with you and your dealer.
With CEORA™ HyperCare, experts at Husqvarna will supply you and your team with training, blade changes and maintenance that will help you work efficiently with Husqvarna CEORA™. The service includes pre installation visit for planning and optimisation, on- site installation with instructions and training, and follow-up visits during the first month. Ultimately, we want to facilitate a long-lasting partnership with you and your dealer.
HyperCare steps
During the HyperCare pre-installation phase, your dealer will schedule a survey visit – a background check. During this visit, they will document your mowing areas and other functional areas on a rough map.
What to expect during pre-installation
- Dealer invite to Husqvarna Fleet Services™ (new customers only) and Automower® Connect App
- Agree on on-site installation date with dealer including HyperCare schedule
- Reference station and charging stations will be prepared by the dealer
CEORA™ and its supporting system will be installed, under your supervision. During on-site installation you will be supplied with all the information needed to operate CEORA™ robotic mower – this includes safety and blade changing instructions as well as other general operating information. On-site installation and support also ensure that you receive immediate attention if any issues should occur.
Operation
- You will receive a HyperCare Customer Schedule Document from the dealer
- You will also receive operating instructions and documentation/li>
- Dealer training on how to change the blades including Husqvarna proposed schedule for blade changes
Mowing schedule
- Plan time windows for mowing; keep track of usage behaviour and operating times
CEORA™ HyperCare offers planned visits at given dates after the installation to help you correct minor issues that may have occurred during the initial install. The dates listed will be chosen and approved by you, and any urgent/unplanned visits will be documented by the dealer.
First visit – 7 days post-installation
- Visual inspection of CEORA™ robotic mower, charging station and EPOS™ reference station
- Complete check of CEORA™ robotic mower for fault codes that need additional attention
- Dealer assistance in changing to cutting area/functional areas
- Instructions on cleaning procedure
- Change of blades by dealer and assessment of blade condition to match turf quality/blade life
- Chance to bring up any issues regarding the product from scheduling, turf quality, blades, etc with dealer
Second visit – 14 days post-installation
- Visual inspection of CEORA™ robotic mower, charging station and EPOS™ reference station
- Complete check of CEORA™ robotic mower for fault codes that need additional attention
- Dealer assistance in changing to cutting area/functional areas
- Change of blades by dealer and assessment of blade condition to match turf quality/blade life
Final visit – 30 days post-installation
- Visual inspection of CEORA™ robotic mower, charging station and EPOS™ reference station
- Receive and sign the Acceptance Protocol, provided by the dealer
- Information on the “opt-in” for Husqvarna Warranty Plus and Husqvarna Service Plus
