Resolving Wi-Fi connection issues with Automower® robotic lawn mowers
This guide applies only to Automower® models that support Wi-Fi.
A Wi-Fi connection usually provides a stable connection to the Husqvarna Cloud and the Automower® Connect app. Howewer, you may occasionally encounter issues where your robotic lawn mower disconnects from the Wi-Fi network.
- What happens when the mower is disconnected from the Wi-Fi network?
- Why is my mower disconnected?
- Troubleshooting a Wi-Fi connection
- Still not working?
What happens when the mower disconnects from the Wi-Fi network?
- Wi-Fi only models: If there is no Wi-Fi signal, Automower® models that communicate with the Husqvarna Cloud using only Wi-Fi will appear as disconnected in the Automower® Connect app. This is normal if the Wi-Fi network does not cover the entire work area of the mower.
- Mobile and Wi-Fi models: Automower® models that communicate with the Husqvarna Cloud using both cellular and Wi-Fi connectivity will automatically switch to a mobile connection if there is no Wi-Fi signal.
When a Wi-Fi only model loses its connection to the Wi-Fi network, the following conditions apply:
- The mower will continue to mow the lawn according to the schedule, but it cannot communicate with the Husqvarna Cloud. You can still control the mower using the Automower® Connect app if you are within 30 metres (100 feet) of the mower and connected via Bluetooth.
- Commands sent using smart home services, such as Google Home, Amazon Alexa and IFTTT, will not be received by the mower.
- As soon as the mower picks up a network signal, it will automatically reconnect to the Husqvarna Cloud. This allows you to control the mower as usual using the Automower® Connect app and smart home services. The connection status of your mower will be displayed on the Automower® Connect dashboard.
Why does my mower appear as disconnected?
There could be several reasons for disconnection, including:
- No Wi-Fi network has been added to the Automower® Connect app.
- All Wi-Fi networks have been removed.
- There is no Wi-Fi signal from the Wi-Fi network router, perhaps due to power failure.
- The Wi-Fi network is not connected to the Internet.
- The Wi-Fi signal is too weak because the mower is outside the range of available Wi-Fi networks.
Troubleshooting a Wi-Fi connection
If restarting the mower and the mobile device doesn't resolve the issue, you may need to troubleshoot further. Our product assistant can guide you step-by-step based on your specific conditions.
Alternatively, you can try the following:
- Restart the mower by setting the product to OFF and then to ON.
- Restart your phone.
- Restart the Automower® Connect app. iOS | Android
- Ensure you have the latest version of the Automower® Connect app. App Store | Google Play
- Ensure your phone has an internet connection.
- Verify that a Wi-Fi network has been added. In the Automower® Connect app, navigate to More > Settings > Automower® Connect > Wi-Fi. Connect the mower to a Wi-Fi network if there is no Wi-Fi added.
- If there has been a power failure, wait until the power is restored.
- Check that the router is working normally and emitting a Wi-Fi signal.
- Make sure the Wi-Fi network is connected to the internet.
- Strengthen the Wi-Fi signal if it is weak.
Checking and improving the Wi-Fi signal
For the best results, we recommend you make sure that the Wi-Fi network covers your entire lawn. If the signal is weak in some parts of the work area, it may be a good idea to strengthen the signal, for example using network extenders. There are extenders available from third party suppliers that are specifically for outdoor use.
You can check the signal strength of the Wi-Fi network in the area where the robotic lawn mower is currently located in the Automower® Connect app.
- Open the Automower® Connect app and sign in.
- Select More > Settings > Automower® Connect.
- Enter your PIN code.
- Check the signal strength under Wi-Fi.
Still not working?
If you have tried the above measures and the connection is still not working, please contact your local Husqvarna dealer.