Husqvarna US Forest and Garden Privacy Policy

• When you visit our Websites, including the information you may provide in email. text, and other electronic messages between you and the Website. 
• When you interact with our Applications or advertising on third-party websites and services, if those Applications or advertising include links to this policy.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services, including personal information, which is defined as information about an identifiable individual, which may personally identify you, such as your name, postal address, e-mail address and telephone number or more technical information such as your computer’s operating system and your Internet Protocol address, but only when this information can identify you as an individual. Depending on where you reside, personal information that is aggregated and/or deidentified and/or anonymized cannot be associated with an identifiable individual and is not considered to be personal information. Subject to applicable data protection laws, we may collect necessary information directly from you when you provide it to us or automatically as you navigate through the Services.

We may collect the following categories of Personal Information:

• Personal details: given name(s)
• Demographic information: gender and date of birth / age
• Contact details:  correspondence address; shipping address; telephone number; email address; messenger app details; online messaging details; and social media details.
• Consent records:  records of any consents you have given, together with the date and time, means of consent and any related information (e.g., the subject matter of the consent).
• Purchase details:  records of purchases and prices; and consignee name, address, contact telephone number and email address.
• Data relating to our products: product identifiers, product name, precise location data, actions triggered through the use of partner integration.
• Data relating to your use of our Website and Apps:  device type; operating system; browser type; browser settings; IP address; language settings; dates and times of connecting to a Website; App usage statistics; App settings; dates and times of connecting to an App; imprecise location data, and other technical communications information (some of which may constitute personal information); username; password; security login details; usage data; aggregate statistical information.
• Employment application information: when you apply for employment using our Services, we collect the information you provide, including information included on your CV or resume, contact information for and names of references, previous employment history, educational information, and other relevant information, including any certifications you may hold. When applying for a position with us, please only share the information we request.
• Content and advertising data:  records of your interactions with our online advertising and content, records of advertising and content displayed on pages or App screens displayed to you, and any interaction you may have had with such content or advertising (e.g., mouse hover, mouse clicks, any forms you complete in whole or in part) and any touchscreen interactions.
• Views and opinions:  any views and opinions that you choose to send to us, or publicly post about us on social media platforms.
• Sensitive Personal Information: Precise geolocation data related to use of our products that facilitate use of such information as part of the products’ features (e.g., client-enabled geofence for lawnmower).

We may process the personal information we collect for any of the following business purposes:

• To perform or provide the goods or services reasonably expected by an average consumer who requests those goods or services. 
• To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information.
• To resist malicious, deceptive, fraudulent, or illegal actions directed at the Company and/or Husqvarna to prosecute those responsible for those actions
• To ensure the physical safety of natural persons.
• To perform services on behalf of the business. For example, we may use information for maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
• To verify or maintain the quality or safety of a product, service, or device that is owned, manufactured, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the Company.

You Provide Information to Us

• Information that you provide by completing forms available on our Services. This includes information provided at the time of purchase, product registration, account creation, subscribing to email notifications, newsletters, posting product reviews, or requesting customer service.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Your responses to contests, giveaways and competitions including photos and other images you submit.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to and use of our Services, such as products viewed or purchased, promotional codes used, traffic data, geolocation data, and other communication data regarding your equipment or device used to access our Services, and the resources or information that you access and use on our Services, e.g., search or customer service options.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data but may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties, in which case we will treat it as personal information. This information helps us to improve our Services and deliver a better and more personalized service, as further detailed in the section “How we Use Your Personal Information” of this Privacy Policy.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services, including our website and app.
• Web Beacons. Pages of our Services, including our website and app, may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).  We purchase ads to place Husqvarna products and services in your feeds on social media and news sites based on your browsing patterns and searches.
• We may share your information with Google Analytics to analyze use of our Services. For more information about how Google uses information from sites or apps that use its services, please visit www.google.com/policies/privacy/partners/ or Google’s Privacy Policy. And for information about the Google Analytics Opt-Out Browser Add-On, please visit https://tools.google.com/dlpage/gaoptout.

For more information, and to understand which third party cookies we use on our Site, please read our cookie policy.

How We Use and Disclose Your Information

Certain state privacy laws require us to provide you with additional information regarding how we collect, use, and share your personal information. The following chart summarizes the information provided above and provides additional information:

Note: When possible, rather than using personal information, we will de-identify, anonymize and/or aggregate personal information so that it no longer identifies an individual and use it for the purposes mentioned above or any legal purpose.

In addition to the information provided above, we may disclose your personal information as follows:

• As permitted or required by law. We may disclose your personal information as authorized or required by applicable law, for instance to comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To protect the rights of ourselves or others. We may disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Husqvarna, our customers, or others. This may include enforcing or applying our Terms of Use or Terms of Sale, this Privacy Policy, and other agreements, including for billing and collection purposes, and contacting the appropriate authority at our discretion if we notice activities that may be illegal or violate our Terms of Use or Terms of Sale. This also includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  
  
• Business transactions. We may disclose your personal information to a third party in connection with a sale or transfer of business or assets, an amalgamation, re-organization or financing of parts of our business. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.

Sale of Personal Information

Although we do not directly monetize or sell your Personal Information, we may disclose it or allow third parties to collect it in limited situations that may qualify as a “sale” under certain privacy laws. Specifically, we may sell or share some of your Personal Information to third parties for other valuable consideration, as noted in the table above. We may sell or share your personal information for the following business or commercial purposes:

1. Google Analytics (advertising)
2. Meta (advertising)
3. LinkedIn (advertising)

Other than these exceptions, we do not and will not disclose your personal information to any third party in exchange for monetary or other valuable consideration or share your personal information for cross-context behavioral advertising.

Your Rights

You can access, review, and update the information we maintain about you by logging into the Website or App and visiting your account profile page. Additionally, depending on in which state you reside, you may also contact us here or by sending us an email at customer.first@husqvarnagroup.com to request access to or correction of your personal information. Various jurisdictions may provide you with additional rights to access your information, delete, correct, opt-out of sharing and other rights more fully described in the Supplemental State Privacy Notices below:

• Supplemental U.S. Privacy Notice for California Residents
• Combined Supplemental U.S. Privacy Notice for Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia Residents.

You may also withdraw your consent to our collection, use and sharing of personal information in accordance with this Privacy Policy at any time, subject to contractual and legal restrictions and reasonable prior written notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide you with certain of our products or Services. In some circumstances, legal requirements may prevent you from withdrawing your consent.

Receiving commercial emails from us is optional and you may unsubscribe at any time by (a) following the unsubscribe link in any email; (b) changing your communication preferences; or (c) contacting us by following the instructions detailed in the Contact Information section of this Privacy Policy. Please note that even if you have indicated your choice not to receive commercial emails from us, we may still communicate with you in connection with services or products you order, in accordance with applicable law. In addition, it may take several days for us to register a change of preference across all our systems.

Notice of Right of California Residents to Opt-Out of the Selling and Sharing of Your Information

While we do not sell or share your personal information in exchange for monetary consideration, we may sell or share your personal information for other valuable consideration. You have the right to tell us NOT to sell or share your personal information. You have the full and free right to opt-out of our disclosure of your personal information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the California Privacy Rights Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

• Click here to be taken to an online opt-out submission form.
• Visit our Website at: https://www.husqvarna.com/us/ and click on the “Do Not Sell My Personal Information (CA Residents)")” at the bottom of the page.
• Visit any Husqvarna location in California to request a paper opt-out submission form.
• You can use a universal opt -out mechanism, including the Global Privacy Control (GPC) signal. Husqvarna will process opt-out preferences from such signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which signals are not activated or to offline sales.
• You may also have an authorized agent submit a request on your behalf. The authorized agent may call our toll-free privacy line at (833) 674-9153 to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to us. We maintain the right to deny a verifiable request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.
• If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at (833) 674-9153 for assistance and a representative will assist in meeting your needs.

A request to opt-out is not a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we will inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Opt-Out Preference Signals

Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals and other universal opt-out mechanisms which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales. More information about GPC is available here.

Accessing and Correcting Your Information

You can review the information we have about you and update your personal information by logging into the Website and visiting your account profile page. You may also contact us here by sending us an email at customer.first@husqvarnagroup.com to request access to or correction of your personal information. Various states may provide you with additional rights to access your information, delete, correct, opt-out of sharing and other rights more fully described in the State Privacy Notices. 

Appealing a Denied Request to Exercise Your Privacy Rights

In some circumstances, we may deny your request to exercise one or more of the rights described above. If you disagree with our decision to deny your request or any portion of our request, you have the right to appeal our decision within 60 days of receipt of notice that your request has been denied. If you submit an appeal to a denied request more than 60 days after you have been notified of our decision to deny the request, we may deny your appeal. If you submit an appeal, we will respond within forty-five (45) days of our receipt of your appeal.

• If you wish to appeal a decision, please clearly and plainly describe your basis of disagreement with our decision by responding through the same means by which we communicated our decision or by submitting your appeal using the information provided below. We will review your appeal and either amend or uphold our decision. In either case, we will provide a written explanation of the reason for the decision. This decision will be final.

To submit an appeal please either:

Call us at: (833) 674-9153 or

Email us at: customer.first@husqvarnagroup.com 

The following states require that we provide their residents with notice of their right to contact their the state’s Attorney General’s office if we deny their appeal:

• Colorado
• Iowa
• Maryland
• Montana
• Nebraska
• New Jersey
• Oregon
• Tennessee
• Texas
• Virginia
  
   

European Union Residents

If you are a resident of the European Union, (E.U.), we require that you access and shop from the Site that services your country of residence. The husqvarna.com/us Site does not provide products or services outside the United States or Canada. Accordingly, if you visit this Site and are a EU resident, then your information will be subject to this Privacy Policy, including our Cookie Policy, and our respective U.S. Terms and Conditions. If you are a resident of Europe and have any questions related to your rights pursuant to the General Data Protection Regulation (GDPR), you may contact the Husqvarna Privacy Office at: privacy@husqvarnagroup.com

When you use a Service provided by a Husqvarna affiliate in the European Union, the processing of your information is governed by the EU Privacy Policy.

Personal Information Outside Your Country of Residence

As noted, we are headquartered in the United States, and the Personal Information that we collect and process is used to support our U.S. Services. We may use service providers that store personal information on our behalf in the United States and in other third countries. Please note that the United States and other third countries may not provide the same level of protection of personal information as in your country, state, or jurisdiction of residence. By using our Services, you indicate that you understand and agree that your personal information may be subject to the laws of other jurisdictions other than your country of residence and may be made available, without notice to you, to foreign government authorities under lawful orders and laws applicable in such jurisdictions. Regardless of where your personal information is processed, we will take steps to protect your information in accordance with applicable data protection laws and this Policy.

Retention of Personal Information

We will retain each category of Personal Information described in this Policy in accordance with our established data retention schedule as indicated above. Some of the retention periods in the retention schedule above are measured from a particular point in time that has not occurred yet, such as the end of employment or end of a relationship (whether business, contractual, or transactional) plus a certain number of years. Where no particular event is defined in the retention schedule as the point from which the retention period is measured, we will measure the retention period from either: (1) the date the record or data was collected, created, or last modified; (2) the date of the particular transaction to which the record or data pertains; or (3) another triggering event that is determined to be reasonable and appropriate based on the nature of the data and the legal/business needs for its continued use.

In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.

Data Security

We have implemented appropriate technical, physical and organizational security measures designed to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of collection, use or disclosure of personal information, in accordance with applicable laws. For instance, information you provide to us is stored on our secure servers behind firewalls, and payment transactions are encrypted using SSL technology.

However, because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your Personal Information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk, and you are responsible for ensuring that any Personal Information that you send to us is sent securely.

Children Under the Age of Majority

Our Services are not intended for children under 18 years of age. No one under the age of 18 should access our Services or provide Personal Information to us. We do not knowingly collect Personal Information from children under the age of majority. If you are under the age 18. If we learn we have collected or received personal information from a child under the age 18, we will delete that information. If you believe we may have any information from or about a child under the age of 18, please contact us at customer.first@husqvarnagroup.com.

Third-Party Websites

Our Services may contain links to third party websites. We do not exercise control over and are not responsible for the contents or privacy practices of third-party websites that may be linked from our Services. Additionally, third-party websites may place their own cookies on your computer and/or have different ways of collecting and handling personal information. We encourage you to familiarize yourself with the privacy practices of such third-party websites before using them.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Site. If we make significant changes to how we treat our users' Personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Site home page prior to the changes coming into effect in accordance by applicable data protection laws.

If you continue to use our Services after the effective date of this policy, you consent to any changes to our Privacy Policy. The Privacy Policy's effective date is identified at the top of this page. You are also responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes. The collection, use, and disclosure of your Personal Information will be governed by the version of the Privacy Policy in effect at the time of collection.

Privacy Notice for California Residents

Privacy Notice for California Employees, Applicants, and Contractors

Combined Supplemental Privacy Notice for CO, CT, DE, IA, MD, MN, MT, NE, NH, NJ, OR, TN, TX, UT, and VA Residents

Privacy Notice for Applications and Services Provided by a Husqvarna Affiliate in the EU

Contact Information

This Privacy Policy specifies what kind of information Husqvarna US Forest & Garden or third parties on behalf of Husqvarna gathers from this Site and processes, and what measures are taken to protect your personal information. If you have any questions, regarding this Privacy Policy or our handling of your personal information, would like to request more information from us, or would like to exercise a data privacy right, please send an email to: privacy@husqvarnagroup.com